VIB Internet Banking/Mobile Banking is an electronic system that enable VIB customers to perform banking activities over the internet using unique Customer ID and password. It’s simple, fast and secured.

With VIB Internet Banking/ Mobile Banking, you can:
- Perform banking transactions anytime anywhere
- Manage your accounts, balances, bill payments and deposits more easily and closely
- Bank safely with an ultra-modern security technology

To keep your online banking experience safe, we take a lot of effort to safeguard your banking transactions.
VIB requires full 256-bit encryption for Online Banking use. Encryption is the conversion of data in to form called a ciphertext that cannot be easily understood by unauthorized people.
In addition to encryption, Your Online Banking account ID and password will authenticate your access each time you use the service. The service will also automatically log off if you are not using the service for 15 minutes. Moreover, 2FA is used to verify your financial transactions.
And all Online Banking customers are covered by VIB Privacy and Confidentiality policy. Click here to learn more

VIB officially apply the new fees for IB and MyVIB services from Jan 1st 2018. Click here For more details, please contact 24/7 Customer Service on (024) 62.58.58.58 or 18008180 if you need any support.

You can use this service whenever and wherever you want. If you frequency go aboard and perform financial transactions, we suggest you to use hard token package.

All you need to start banking online is an VIB transactional account and a PC/ mobile/tablet with Internet access.
If you want to make financial transactions, it is required you need a hard token or registered mobile phone number to receive OTP.

You can contact our 24/7 Customer Service on (+8424) 62.58.58.58 or 18008180 for assistance
Or please contact the VIB’s nearest branches

Simple click here or
Go to the VIB’s nearest branches or
Contact our 24/7 Customer Service on (+8424) 62.58.58.58 or 18008180

For your safety, VIB requires the account holder to register this service themselves. The authorized registration will depend on the VIB’s policy in each period. For more details, please contact our 24/7 Customer Service or the VIB’s branches.

No. You do not need to sign up the service separately for each account.

Please contact our Customer service 24/7 immediately if you losing your mobile phone.
For changing your mobile number, you are required to go to VIB nearest branches or contact our Customer service 24/7 to update your new mobile number

Please go to VIB nearest branches to get a new security device.

Step 1: Go to https://ib.vib.com.vn
Step 2: Enter your username and password, click "Logon" button to access

Please contact our Customer Service 24/7 or VIB‘s nearest branches for assistance.

The username for VIB Internet banking/ Mobile Banking is unique and cannot be changed. So please remember your username and ensure the security of your username.

Please contact our Customer Service 24/7 or VIB‘s branches for assistance.

Please contact our Customer Service 24/7 or VIB‘s branches for assistance.

Your Internet Banking/Mobile Banking account will be locked after 05 times entering incorrect password consecutively. To unlock your account, please contact our Customer service 24/7 or VIB’s branches.

This message will be shown in the following circumstances:
- In the last active session, instead of logging out of the service, you closed browser. By performing this action, VIB Internet Banking/Mobile Banking record that you are still active in the system. You are recommended to try again after 15 minutes when your account is logged off automatically.
- Your Internet browser has saved the last log - in session. In order to solve the problem, you have to clear your browser's cache, close browser and open a new one
If you’re still unable to log on, please contact our Customer Service 24/7 for assistance.

You can view transactions and check balance of all active accounts including: Current account, term deposit, saving account, credit cards and loan.

Yes, you are able to view and export transactions from your account in a format that can be recognized by popular software programs.

For VIB Internet Banking/Mobile Banking, we apply daily transaction limit for individuals when transferring money, paying bills and recharging prepaid mobile phone/cards. You are able to increase or decrease your daily limit at any VIB’s branches. This transaction limit is covered by VIB Online Banking policy.

- Transferring money between your accounts or to another person in VIB: receiver can pick up money instantly.
- Transferring money to anyone externally using card number: receiver can pick up money instantly.
- Transferring money to anyone externally using account number:
+ Before 3 PM from Monday to Friday, receiver will be able to pick up the money on the same day.
+ After 3PM from Monday to Friday or on Saturday/ Sunday/ holidays : receiver will be able to pick up the money on the next working day.

Step 1: click “Transfer and Top up”
Step 2: Select “Schedule management”.
Step 3: Pick the transaction, click “Update”

You will be able to cancel a scheduled transfer as stated above.
For other payments and transfers, please contact our Customer Service 24/7 or VIB‘s branches for help.

You can top up for: Mobifone, Vinaphone, Viettel, Sfone, EVN Telecom, Vietnam mobile and Beeline mobile phones.

The available denominations are: 10.000VND, 20.000VND, 50.000VND, 100.000VND, 200.000VND, 500.000VND

Your mobile account will be credited immediately

Yes, you will be able to get all offers and discounts from telecom operator when topping up online. Moreover, you will also be able to enjoy other offers and discount from us.

You could only top up for VIB Prepaid Master Card

All type of bills of Viettel telecom Electricity bills .

There are few reasons that make you unable to pay a bill are: Billers are not connected with VIB You accidently enter wrong invoice number or customer reference number.

The payment is effected immediately

You may go to any VIB’s branches to get the invoice.

Please contact our 24/7 Customer Service or VIB’s branches

- For transfers between your accounts and to other VIB’s account: within 03 working days
- For transfers to other banks’ accounts: within 07 working days
- For bill payments, top-up: within 15 working days