This is an online banking service which is developed and provided by VIB. It allows customers to do banking transactions with the Bank through internet.

Customer can:

• Do banking transaction 24/7 anywhere
• Manage their finance easily 
• Be secured with the world’s most advanced security technologies.

Enterprises can use VIB Internet banking when they:

1. Have/open an account(s) at VIB.
2. Register to use VIB Internet Banking and get approval from VIB.

To use VIB internet banking, enterprises need:

1. An internet-connected PC.
2. Internet browser.
3. Security device(s) in the case of using financial package.

You can use the internet banking service of VIB anywhere. If you travel abroad frequently and perform financial transactions, you can choose the security device, Token key, for more convenience.

1. Please kindly call VIB’s 24/7 Customer Service at (+844) 62585858 to get support.
2. Or directly contact tellers at the nearest VIB branch/ transaction office.

The new Internet banking does not limit the number of users. However, one transaction can be completed by maximum 5 users (1 inputter, 1 checker, 3 approvers).

You do not need to install any additional software. What you need to have is an internet-connected computer. Besides, the Internet banking can be used on Ipad or tablet with almost all web browsers (IE, Firefox, Safari, etc).

You can register the service at any VIB branch/ transaction office. If you register for inquiry package, you only need to fill in the Internet banking registration form. If you register for financial package, you need both an internet banking registration form and a service contract with VIB.

After you complete the registration, a password will be automatically sent to the email address you have provided. You use your registered username and password issued to start using the online banking services of VIB. When you first log on, please change the password.

1. You can get access to VIB Internet banking through website http://www.vib.com.vn or directly access the link https://ib.vib.com.vn/corp.
2. Key in your username, password and click on “Logon” button.

Please kindly check the inbox or spam section in your email for messages sent by VIB. In case no such message is found, please kindly call our 24/7 Customer Service at (+84 -4)62585858 or contact a nearest VIB branch/transaction office for assistance.

Please kindly call our 24/7 customer service at (+84 4) 62585858 or visit a nearest VIB branch/ transaction office for assistance.

Customers are required to change their password in the first logon. For the safety of customers, the Bank recommends you should not use your personal information (date of birth, ID number, car number plates ...) to set a password.

Please kindly contact VIB branch/transaction office in which you register the service for support.

To ensure customer safety, your account will be temporarily locked when you login the password incorrectly for 5 consecutive times. In this case, please kindly contact our 24/7 customer service or VIB branch/transaction office for assistance. .

The password requires minimum 08 characters (Password is case-sensitive, allowing for special characters). No space between the characters is allowed.

Please kindly check Caps Lock button.
If the problem persists, please call our 24/7 Customer Service at (+84 4)62585858 for support.

In the new Internet banking, you cannot use previous transaction templates. However, you can create, update “Account list” for further use.

The VIB Internet banking is based on 256-bit SSL encryption, digital certificates, double authentication, and automatic logout to ensure safety for your online activities. We commit absolute safety for your banking activities with VIB Internet banking.

OTP is one-time-password provided by VIB to customers each time you make financial transactions. This password will be valid within 3 minutes and for a single transaction.

You get OTP by pressing the button on your token key provided by VIB.

When the token key is lost/damaged, please kindly contact the branch/ transaction office where you register for VIB Internet banking service to get a new one. Please kindly note: the token key is valid for 5 years since you registered; after 5 years, VIB will provide you a new one for free.

When using Internet banking services, customers are responsible for paying the fees prescribed by VIB in each period. For detailed information on applicable service fees, please kindly visit the website of VIB or contact VIB’s 24/7 Customer Service.

You can view your account statements within the 3 most recent months.

It is possible with the function cif link. Please kindly contact the branch/ transaction office where you registered for the Internet banking service for additional service registration.

You can set limit or no limit for transaction.

It depends on scope of the transfer:

• If the transfer is made within VIB, the transaction will be processed immediately.
• If the transfer is made to other banks:
  • If the transfer order is completed before 3:00pm, the transaction will be processed within the day (except Saturdays, Sundays, or holidays).
  • Otherwise, transactions will be processed in the next business day.

You can pay electricity, tax, phone, mobile phone bills with VIB internet banking. Other bills will be expanded soon.

The reasons might be:

1. Your service provider is not in the partner list of VIB.
2. You might input wrong customer ID on the bill.

Your payment takes effect immediately when you successfully complete the transaction.